Paris, November 9, 2018 – Capgemini, as we speak introduced that Capgemini (Prosodie) has been positioned as a Chief by Gartner in its Magic Quadrant for Contact Middle as a Service, Western Europe for the fourth consecutive 12 months. It was one in every of eight distributors to be evaluated on the flexibility to execute and completeness of imaginative and prescient.
Gartner positioning distributors within the Leaders quadrant can finest be described as “these suppliers with a robust multichannel product and repair functionality which have already amassed a big put in base of each giant and small prospects. Leaders additionally profit from providing Pan-European options, in addition to in-country operational help for native gross sales alternatives.”
“We’re delighted to have been acknowledged as a Chief by Gartner for the fourth 12 months working, which we imagine is a testomony to our mixed strengths in know-how and consulting together with a robust buyer base.” mentioned Erwan Le Duff, Head of Odigo. “The important thing to enterprise transformation is for organizations to scale up on the client expertise entrance and adapt to the quickly evolving digital-led surroundings. Capgemini is dedicated to help its purchasers on this journey, powered by its Odigo™ platform, with its distinctive robotics and human capabilities properly suited to supply best-in-class buyer engagement providers globally.”
Capgemini’s Odigo answer is a longtime contact heart as a service providing with robust usability, reliance and innovation capabilities, stipulations for enhanced buyer expertise. It’s environment friendly and outfitted to ship each native customization capabilities and world synergies, underpinned by a talented and extremely skilled staff of greater than 400 consultants to supply efficient enterprise outcomes for purchasers worldwide.
Click on right here to entry a complimentary copy of the total report: https://www.capgemini.com/sources/named-a-leader-in-the-2018-magic-quadrant-for-contact-center-as-a-service-western-europe-provision/
Gartner, Inc., Magic Quadrant for Contact Middle as a
Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, Daniel O’Connell, 17 October 2018.
Gartner doesn’t endorse any vendor, services or products depicted in its analysis publications, and doesn’t advise know-how customers to pick out solely these distributors with the very best rankings or different designation. Gartner analysis publications include the opinions of Gartner’s analysis group and shouldn’t be construed as statements of reality. Gartner disclaims all warranties, expressed or implied, with respect to this analysis, together with any warranties of merchantability or health for a specific goal.
A worldwide chief in consulting, know-how providers and digital transformation, Capgemini is on the forefront of innovation to deal with the whole breadth of purchasers’ alternatives within the evolving world of cloud, digital and platforms. Constructing on its robust 50-year heritage and deep industry-specific experience, Capgemini allows organizations to understand their enterprise ambitions via an array of providers from technique to operations. Capgemini is pushed by the conviction that the enterprise worth of know-how comes from and thru folks. It’s a multicultural firm of 200,000 staff members in over 40 international locations. The Group reported 2017 world revenues of EUR 12.eight billion.